Definition of the terms (Seller, customers, delivery, product) are a available by clicking on this link.
The customer owns the right to send back or withdraw the product to the seller or to a third person (defined by the seller), without inappropriate delays, as late as 14 days after communicating its willingness to perform a withdrawal, if the seller doesn’t suggest picking up the products.
The withdrawal timeline expires within 14 days after the day the client (or a third party other than carrier) took physical property of the product.
In case of which the customer purchased many products which have been delivered through multiple deliveries (or in which one item has been delivered in different lots), the due withdrawal timeline will expire 14 days after the client (or a third party other than carrier) took physical property of the very last product delivered.
In case of which the client request a withdrawal, the seller shall refund the total payment, including the shipping costs without inappropriate delays, in any cases, as late as within 14 days starting when the seller has been informed of the clients’ willingness to perform a withdrawal.
In case of which the clients has ordered many products (or that a single product has been delivered in many lots) the withdrawal timeline will expire 14 calendar days after the day when the customer, or a third party other than carrier chosen by the customer took physical possession of the last delivered product
In order to use his right of retractation the customer must make a request using the retractation form. You must be logged in to your account in order to access it.
The customer must also clearly notify his request of withdrawal from the presented contract to FRANCE CORP 53 rue Jacques Verniol ZA La tuilerie 95370 Montigny les Cormeilles or firstname.lastname@example.org .
In order to meet the delays of withdrawal, the customer must transfer a communication related to the use of his right of withdrawal before the expiration of the withdrawal timeline.
In case of a withdrawal the customer shall proceed to a full refund of the payment, including shipping costs without inappropriate delays, in any cases, as late a within 14 days starting the day when the seller has been informed of the customer’s request of withdrawal.
The seller will proceed to a full refund, using the same means of payments as used by the customer except if the customer express its willing to modify the mean of payment, in any cases, this refund shall results in no additional costs for the client.
The seller can delay the refund as late as when he will receive confirmation of the product’s shipment.
The client shall, without inappropriate delays, in any cases, as late a within 14 days after his request of withdrawal, send the product back to FRANCE CORP 53 rue Jacques Verniol ZA La tuilerie 95370 Montigny les Cormeilles.
This delay is said to be complied with if the client have return the product within a timeframe of 14 days.
The withdrawal shipment costs shall be paid by the client.
The product must be returned following the seller’s guidance and be shipped with all delivered accessories.
The client’s responsibility is only considered if the product have been used for another use as the one it has been designed for. Meaning that the client is able to test the product but only if the tests are necessary.
Withdrawal rights are unvalidated in the following cases:
-Delivery of the goods or services are relying on stock market fluctuations.
-The goods or services are specifically designed for the client or clearly personalised.
-The goods are subjects to quick deterioration.
-Sealed audio or video records which have been unsealed.
-Newspaper, diary, magazines (except if subscribed)
-Housing services for other than residential uses, transport of goods, car rental, food services or services linked to leisure if the offer includes a specific time frame or schedule.
-Delivery of goods which are not designed to be separated from each others.
-Delivery of goods sealed for health and well being which have been unsealed by the client after delivery.
-Delivery of alcoholic beverage which prices have been defined when contracting, which delivery could only be finished after 30 days et which true value depends of market out of the seller’s control.
-Delivery of unscripted data, which execution started before contracting with the consumer, who is known to be fully aware of his right of withdrawal.
-Contracts including public auction.